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State and Federal Government Agencies

The public sector often looks to the private sector to offer innovative strategies and tools to help achieve their goals. TransAction Associates provides staffing, resources, technology, decades of experience and creativity to meet these objectives. TransAction has worked with State and Federal government agencies to resolve immediate issues, as well as develop and manage programs such as:


TransAction Associates has held contracts with Massachusetts state agencies since 1998. Our staff brings private-sector business skills to public-sector programs, enabling the programs to be very fluid and react quickly with appropriate measures to resolve any issues. Our staff has extensive experience in implementing successful collaborative efforts between divergent state agencies and quasi-state authorities to achieve common goals and objectives.

TransAction took over the management of a statewide rural transit program. The goals were to: bring together the rural transit areas to develop a working group, to offer valuable training programs that would meet their needs, and to assist with coordinating an annual bus roadeo competition.

When welfare reform was implemented in Massachusetts in 1998, TransAction Associates was hired to solve transportation issues for people who were transitioning off assistance and into the workforce. The company created Access to Jobs, a statewide transportation program that included transit pass subsidies, enhancements to existing public transportation services, and a car-ownership program. At its peak, the Access to Jobs program provided over 3,500 trips per day. The program ended in 2009 due to lack of state funding.

The Emergency Shelter Transportation program was a spin-off of the Access to Jobs program. Initially established to serve homeless families in the Boston area with transportation between the state’s transitional assistance offices to homeless shelters or scattered sites, the program has been expanded throughout the state. TransAction has been managing and dispatching all transportation services for this program for more than 10 years, using TransAction’s vans and a number of taxi vendors.


The U.S. Department of Veteran’s Affairs hired TransAction Associates to address a parking capacity issue at the 150 South Huntington Avenue facility in Boston. Due to construction at the South Huntington Avenue site, TransAction Associates procured off-site parking and established a shuttle system for employees that operated for one year.

TransAction, through its management of the Neponset Valley Transportation Management Association, is in the sixth year of managing and operating the Federal Transit Administration’s National Rural Technical Assistance Program (National RTAP). National RTAP is a program of the Federal Transit Administration. The mission of this national program is to improve mobility in rural and tribal communities with populations under 50,000. This is accomplished through technical assistance and training to improve the skills and knowledge of stakeholders involved with transit in rural and tribal areas. National RTAP provides an online resource center, hotline, training modules, webinars with national leaders and program managers as well as  peer-to-peer networking.

Since receiving the contract, TransAction has established a technical assistance center, an online resource library where transit agencies can download or order transit-related materials, help and chat line to answer technical assistance questions, training material, web applications, National RTAP in the cloud, technical briefs and a number of other actions to achieve the mission of the program. These skill sets and structure can be duplicated to support other federal technical assistance programs.

For more information regarding National RTAP, please visit nationalrtap.org or call (888) 589-6821

For a partial list of state and federal government agencies that we work with, click here.

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