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Knowledge ∙ Flexibility ∙ Experience

Expertise and skills to manage your program

TransAction Associates staff manages a complex national technical assistance program for the federal government and has managed the transportation component to a statewide welfare to work program.  We have the knowledge and flexibility to design and implement programs within a short period of time.

The national program requires a thorough understanding of regulations for managing federal technical assistance programs, and includes:

  • Developing a website that provides an online resource center with downloadable documents and the ability to order products online.
  • Establishing and managing a Help Desk, including telephone access, and an online chat system connecting end users for discussions with experts to answer complex questions.
  • Developing training modules, videos, cloud-based applications and other products to instruct the various levels of end users on industry-relevant subject matter.
  • Participating in regional and national conferences to promote the national program’s products and services.
  • Developing webinars to address complex issues relevant to the national program’s end users.
  • Constantly evaluating services and products to determine the impact of the program on the end user using online surveys, social media, and hosting open discussions at regional and national conferences.

For federal agencies that provide funding to states and local transit providers, TransAction Associates helps to ensure that those funds are spent effectively. We do this by providing technical assistance and training resources to states and local services.

We train providers to give them the knowledge they need to develop and implement effective services. TransAction Associates offers innovative training tools, a help desk staffed by knowledgeable individuals, easy access to free resources, and cutting edge technology initiatives.