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Commuter Survey Process

TransAction Associates has successfully completed hundreds of employee surveys for both the private and public sectors, non-profit organizations and educational facilities. In many cases, the data collected during surveys provides the basis for the design of Commuter Options Programs. The process is seamless and confidential.

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Most of these employee surveys have been conducted to collect data for the preparation of Massachusetts Rideshare Regulation reports and City of Cambridge PTDM reports, or in compliance with other states’ trip-reduction requirements (e.g., Arizona, California, Oregon, and Washington), while others have collected information for local or regional entities for grants or roadway projects.

Survey Types

Our survey work includes:

EMPLOYEE SURVEYS

Whether it’s a survey to collect employee opinions on company services or to help collect commuting data for compliance reports, TransAction’s staff have the skill sets and technology to collect the necessary information with a highly efficient and accurate process.  Using WorldAPP’s KeySurvey, an industry standard for online surveys, we are able to create surveys with built-in logic and design capability to ask the right questions without overburdening the employee with too many questions.  If an online survey format does not work for your survey population, our paper survey process includes optical mark reader (OMR) forms that are scanned with data virtually free of errors.

MULTI-LANGUAGE SURVEYS

We understand that English is a second language for many employees, students and customers. Having a survey form available for employees in their native language will assure a better understanding of the survey. We have the knowledge and technology for multilingual online surveys that tabulate the results into one report regardless of which translation the respondent chooses. TransAction Associates is also able to provide multi-language optical mark reader (OMR) paper survey forms.

CUSTOMER SURVEYS

Customer satisfaction or product evaluation, we have the survey tools to receive the information you need to better understand your customer’s perspective. Using WorldAPP’s KeySurvey, an industry standard for online surveys, we are able to create surveys with built-in logic and design capability to ask the right questions without overburdening the customer with too many questions. If paper surveys are what need, our process includes optical mark reader (OMR) forms that are scanned with data virtually free of errors.

STUDENT SURVEYS

Our specialty is surveying students for compliance reporting, whether it is for collecting commuting data or satisfaction with special programs funded by grants. We use a combination of online surveys and or optical mark reader (OMR) paper survey forms.

Survey Methods

Using WorldAPP’s KeySurvey, an industry standard for online surveys, we are able to create surveys with built-in logic and design capability to ask the right questions without overburdening the student with too many questions. Our paper survey process includes optical mark reader (OMR) forms that are scanned with data virtually free of errors. Our time tested distribution processes ensures a response rate that matches the requirement and provides a statistically significant response.

Electronic Surveys

TransAction Associates has nearly 20 years of experience conducting surveys in various languages using the latest technology specific to:

  • The requirements of the Massachusetts Rideshare Regulation enforced by the Department of Environmental Protection
  • State and county trip-reduction programs, such as those in Arizona, Oregon, and the state of Washington
  • Higher educational institutions collecting data for President’s Climate Commitment
  • Higher educational institutions dealing with attitudes, diversity, ethnicity, and interest in courses
  • Economic development to determine infrastructure and public transit needs
  • Customer satisfaction and product surveys

Our services encompass everything from survey development to the production of reports. We work with clients to develop the appropriate survey questions, methods, and tools — generally achieving a response rate of 50 percent or higher. We then compile information to create a dataset to produce easy-to-read reports showing frequencies and percent distribution of the results in tabular and graphic form.

Mobile Surveying

Our Mobile App Survey method offers to employers a complete set of mobile functionality. Our mobile app acts as a portable hub that allows employees and students to access surveys and forms. We’ll identify if a survey is being opened via a device, and refine its feel to fit the device for the end user. We offer custom mobile programs to fit the needs for all users.

Paper Surveying

TransAction conducts student attitudinal surveys dealing with diversity, ethnicity, and interest in courses, as well as multi-language surveys to determine placement of campuses. For example, TransAction worked with Bunker Hill Community College in Boston to survey neighborhoods in Chinatown, Revere, and Chelsea to determine interest in neighborhood classes.

TransAction Associates also conducts community economic development surveys to determine future infrastructure needs and potential public transportation routes. For example, the Massachusetts Department of Housing and Community Development (DHCD) hired TransAction to survey major employers in the Town of Bedford to explore the feasibility of providing transit connections and areas of opportunity for improving infrastructure to prepare for future business needs.